‌Returns & Exchanges Policy‌

‌Effective Date:‌ [2025]

At 86pp.com, we strive to deliver high-quality products and ensure complete customer satisfaction. However, in the rare event that you receive a defective or damaged item, we offer a streamlined returns and exchanges process under the following terms:

‌1. Eligibility for Returns/Exchanges‌

We ‌only accept returns or exchanges‌ for products that meet the following criteria:

• ‌Defective items:‌ Products with manufacturing flaws (e.g., malfunctioning parts, material defects).
• ‌Damaged during shipping:‌ Items visibly damaged upon delivery (must be reported immediately).

Note: We do not accept returns or exchanges for non-defective items, including but not limited to:

• Customer dissatisfaction (e.g., color, size, or design preferences).
• Incorrect orders due to customer-provided inaccurate information.
• Products altered, used, or damaged after delivery.

‌2. Reporting a Defective/Damaged Item‌

To initiate a return or exchange:

1. ‌Notify us within 3 days‌ of delivery by contacting our support team at [customer service email/phone].
2. Provide:
   • Order number and proof of purchase.
   • Clear photos/video of the defect or damage.
3. Our team will review your claim and issue a ‌Return Authorization (RA) number‌ if approved.

No returns will be processed without an RA number.

‌3. Return Process‌

• ‌Shipping costs:‌ Customers are responsible for return shipping fees unless the defect is confirmed to be due to our error.
• ‌Packaging:‌ Items must be returned in their original packaging, including all accessories and documentation.
• ‌Inspection:‌ Upon receipt, we will inspect the product. If approved, we will:
  • Process a ‌full refund‌ (excluding original shipping fees) or
  • Arrange a ‌free replacement‌ (subject to stock availability).

‌4. Timeframe‌

• Defect/damage claims must be submitted within ‌3 days‌ of delivery.
• Approved returns must be shipped back within ‌7 days‌ of receiving the RA number.

‌5. Non-Qualifying Returns‌

Items that do not meet the above criteria will be rejected or returned to the sender at the customer’s expense.

‌6. Liability Disclaimer‌

• We are not liable for damages caused by improper use, mishandling, or natural wear and tear.
• Shipping carriers are responsible for transit-related damages; please inspect packages before accepting delivery.

‌7. Contact Us‌

For questions or to file a claim, reach out to:
‌Email:‌ yjtech100@hotmail.com

This policy is subject to change without prior notice.
Thank you for choosing